IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
University Website SiteCore Content Editor SiteCore WebPages	11th Dec 16:00	All Locations	11th Dec 20:00
Planned Unavailability Period: Status: Planned Due to essential maintenance, the Sitecore websites will be unavailable including the Content editor. Further Information
All Services	15th Dec 09:00	All Locations	15th Dec 17:00
Planned At Risk Period: Status: Planned Due to essential power work taking place, all services should be considered at risk during this period. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
IT Service Desk Self Service Portal (TOPdesk)	9th Dec 14:00	All Locations	9th Dec 18:00
Unavailable, Planned: TOPdesk and the IT Self-Service Portal will be unavailable due to essential maintenance. Further Information
RISIS Student Helpdesk (SID)	5th Dec 09:30	All Locations	5th Dec 14:39
At Risk: RISIS SiD Student Helpdesk application is at risk during this time for planned maintenance. Further Information
NX Nomachine Linux Desktop Service	4th Dec 18:00	All Locations	4th Dec 20:00
Unavailable, Planned: The NX Service will be taken offline for a couple of hours to upgrade to the latest version. Please disconnect from your session prior to 18.00 to allow this work to be carried out. Sessions will be terminated and new sessions will need to be created after the maintenance has been completed. Further Information
Core Infrastructure Services Wired Data Network Wi-Fi Network Hosting Services Network Drive Internet Access Authentication Services VPN	4th Dec 11:20	Greenlands	4th Dec 16:00
Unavailable: River House in Greenlands is currently isolated. This is due to a water leak which has, and continues to, damage our network equipment. Due to exams on site, Facilities aren't able to repair the work as communicated by Greenlands IT staff. Restorative works are due to begin at 1400. Latest Update (05/12/18 10:12): Power has been restored and this incident is resolved. Further Information
University Website SiteCore WebPages	3rd Dec 13:13	All Locations	4th Dec 13:06
Unavailable: me@reading applicant portal (applicant.reading.ac.uk) is currently not allowing any applicants to login. This is being looked at as a matter of urgency Latest Update (04/12/18 13:06): The issue has been resolved this morning. All applicant should able to log in. Further Information
CRM System	3rd Dec 09:11	All Locations	4th Dec 08:15
Unavailable, Planned: The CRM system has been taken offline following an unexpected upgrade by Microsoft over the weekend that has introduced a number of problems. The system is offline while we work through these and we aim to restore service by 12:00. Further updates will follow. Latest Update (04/12/18 08:16): The CRM system is now available again after Microsoft rolled back the unexpected upgrade. Further Information
Core Infrastructure Services Wi-Fi Network	3rd Dec 08:30	Sherfield Hall - M Block	6th Dec 17:00
Unavailable: We are currently experiencing an interruption to the Wi-Fi service in the M block of Sherfield Hall. Latest Update (07/12/18 11:24): This issue has now been resolved. Further Information
University Website Blogs	30th Nov 10:55	All Locations External	30th Nov 11:30
Unavailable: Please note blogs.reading.ac.uk are currently unavailable. This has been escalated to our CMS team who are investigating this issue. Latest Update (30/11/18 12:22): The issue affecting blogs.reading.ac.uk has been resolved and these are accessible. If you encounter any issues with these, please do contact the Service Desk to report this. Further Information
Core Infrastructure Services Wi-Fi Network	28th Nov 17:30	Greenlands	28th Nov 18:30
Unavailable, Planned: All Greenlands Wi-Fi services, including Eduroam and Guest Wi-Fi, will be unavailable during this period due to essential maintenance. Further Information
Core Infrastructure Services	27th Nov 18:00	All Locations	27th Nov 21:00
At Risk, Planned: Please note that during this time the Operating System Deployment and Application Deployment will be considered at risk due to essential maintenance. Software Updates to managed PC Labs and Staff PCs, and Mobile Device enrolment will also be considered at risk during this period. Further Information

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Internal, open access

Systems Status Information

Current Service Notices:

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

Unavailable, Planned:

At Risk:

Unavailable, Planned:

Unavailable:

Latest Update (05/12/18 10:12):

Unavailable:

Latest Update (04/12/18 13:06):

Unavailable, Planned:

Latest Update (04/12/18 08:16):

Unavailable:

Latest Update (07/12/18 11:24):

Unavailable:

Latest Update (30/11/18 12:22):

Unavailable, Planned:

At Risk, Planned:

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