IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
Other	30th Aug 13:21	All Locations
At Risk: Status: Open Meteorology Department's glusterfs storage cluster is in degraded state and at risk of data loss. Further Information
Other	30th Aug 13:27	All Locations External
At Risk: Status: Open Meteorology Department's compute cluster is fully available now. Marked as at-risk due to the ongoing maintenance. Further Information
Staff Email Email Delivery	19th Sep 08:29	All Locations
At Risk: Status: Open Some staff are experiencing a degradation to the email service. We are working to resolve this as quickly as possible. Further Information
University Website SiteCore WebPages	19th Sep 14:00	All Locations
At Risk: Status: Open We are currently experiencing an interruption to the me@reading student web pages. We are working to resolve this as quickly as possible. Latest Update (19/09/17 17:04): It is now available again. However we continue to monitor the situation for the next 24 hours. Further Information
Dynamics (CRM)	19th Sep 17:00	All Locations	19th Sep 22:00
At Risk, Planned: Status: Open A number of web forms (Enquiry, Open Day, Campus Tour, Prospectus Download) are at risk of a brief interruption to service between 17:00-22:00 BST on 19th September 2017 due to maintenance. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Other	18th Sep 12:30	All Locations	18th Sep 12:40
Unavailable: We are currently experiencing problems with the IT Service Desk phone system. We are still able receive tickets via email and the IT Self-Service portal. Please see www.reading.ac.uk/it for details. Latest Update (18/09/17 12:44): The phone system has now been restored. Further Information
Core Infrastructure Services Wi-Fi Network	18th Sep 09:30	Whiteknights Students' Union	18th Sep 10:15
Unavailable: We are currently experiencing an interruption to data network in the RUSU and Nursery buildings. We are working to resolve this as quickly as possible. Latest Update (18/09/17 10:14): Only BMS, CCTV and EPOS had been affected actually. Wi-Fi was not affected. This has now been resolved. Further Information
Timetabling Student ITS Portal Staff Portal	15th Sep 11:00	Greenlands Halls Farm (CEDAR) Halls of Residence London Road Whiteknights Worton Grange	15th Sep 14:00
Unavailable, Planned: The CMISGo Timetabling system will be offline from 11:00 - 14:00 on Friday 15th September for required maintenance. Further Information
Financial Systems Student Webpay	15th Sep 09:30	All Locations External	15th Sep 10:00
Unavailable, Planned: Adelante web payments will be briefly unavailable for urgent systems maintenance, please try again shortly. Further Information
Other	12th Sep 18:00	All Locations External	12th Sep 18:30
Unavailable, Planned: Due to essential maintenance, the WebVPN service will be unavailable between 18:00 and 18:30. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	12th Sep 11:15	Whiteknights Blackhorse House Cedars and Park House Students' Union	15th Sep 17:00
Unavailable: The data network in these buildings is currently unavailable: RUSU Nursery Cedar Hotel Eat@Square SCR This appears to be a fault caused by building works, but we are investigating. Latest Update (15/09/17 14:55): The network has been restored in all locations. Further Information
Financial Systems Student Webpay	9th Sep 09:00	All Locations	11th Sep 12:30
At Risk: Intermittent problems with students paying fees [I-1709-1993] Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	7th Sep 04:00	Halls of Residence	7th Sep 12:00
At Risk, Planned: Essential maintenance will be carried out on the data networks in halls of residence. There will be 1 hour downtime between 04:00 – 06:00. Between 06:00 – 12:00, the services will be deemed at risk Further Information
University Website CMS managed pages at www.reading.ac.uk Personal Web Pages	5th Sep 18:30	All Locations	5th Sep 19:00
Unavailable, Planned: Viws2v would be unavailable which means any bespoke app will be inaccessible Further Information
Core Infrastructure Services Authentication Services Hosting Services Internet Access Network Drive Wired Data Network	5th Sep 18:00	Whiteknights Blandford Lodge	5th Sep 18:30
At Risk, Planned: Planned network maintenance. Users may notice a temporary interruption in service during this window. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

At Risk:

Status: Open

At Risk:

Status: Open

At Risk:

Status: Open

At Risk:

Status: Open

Latest Update (19/09/17 17:04):

At Risk, Planned:

Status: Open

Additional Information:

Previous 10 Closed Service Notices:

Unavailable:

Latest Update (18/09/17 12:44):

Unavailable:

Latest Update (18/09/17 10:14):

Unavailable, Planned:

Unavailable, Planned:

Unavailable, Planned:

Unavailable:

Latest Update (15/09/17 14:55):

At Risk:

At Risk, Planned:

Unavailable, Planned:

At Risk, Planned:

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