IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
Core Infrastructure Services Wired Data Network	20th Aug 18:00	Whiteknights Polly Vacher (Systems Engineering)	20th Aug 19:00
Planned At Risk Period: Status: Planned Please note that during this time the network in the Polly Vacher Building will be considered at risk due to essential maintenance being carried out. Further Information
Office365	27th Aug 18:00	All Locations	27th Aug 20:00
Planned Unavailability Period: Status: Planned We are changing the Office365 logon experience to increase resilience to accessing the services. When you enter you email address, rather than being sent to a Reading branded second logon you'll be simply asked for your password within the same Office 365 experience. During this change, you may not be able to log in to Office365. If this occurs, please retry later. Further Information
Financial Systems Student Webpay	28th Aug 10:00	All Locations	28th Aug 12:00
Planned At Risk Period: Status: Planned Between 10am to noon on the 28th of August the student payment portal may be unavailable due to essential maintenance. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Financial Systems Agresso Kinetix	8th Aug 19:00	All Locations	8th Aug 19:11
Unavailable, Planned: There will be a brief outage after 19:00 today on the FINRA Remote App server - which hosts the remote Agresso and Kinetics clients. Further Information
reading.ac.uk	8th Aug 15:30	All Locations	8th Aug 17:00
At Risk, Planned: Due to essential work taking place on the University's file storage, we expect the University's website (reading.ac.uk) to experience a brief outage at the end of this maintenance. Please accept our apologies for any inconvenience this may cause you. Further Information
Blackboard Turnitin Collaborate	6th Aug 21:00	All Locations	7th Aug 01:00
Unavailable, Planned: Although the weekend’s Blackboard upgrade completed successfully, Blackboard engineers have identified further system maintenance which needs to be carried out. This work required four hours’ downtime, and has been scheduled for this evening. Blackboard and Turnitin will be unavailable From: 21:00 BST Tuesday 06 August Estimated Completion Time: 01:00 BST Wednesday 07 August Malaysia times: 04:00 - 08:00 MYT Wednesday 07 August Further Information
IdentityIQ - MyId	6th Aug 17:04	All Locations	6th Aug 18:05
Unavailable: SailPoint IIQ (MyID.reading.ac.uk) will be unavailable due to a planned upgrade from 17:00. Normal service should return by 18:00. Latest Update (06/08/19 19:29): Upgrade completed. MyID is available once more. Thank you for your patience! - User Account Management Team Further Information
Core Infrastructure Services Network Drive Staff Email Email Delivery University Website Blogs CMS Editor CMS managed pages at www.reading.ac.uk Personal Web Pages SiteCore Content Editor SiteCore WebPages	6th Aug 12:30	All Locations	9th Aug 09:28
At Risk: Services have now been restored but are at risk of further interruption while we investigate the cause. Latest Update (09/08/19 09:28): Full resilience has now been restored. Further Information
Blackboard Turnitin Collaborate	4th Aug 16:15	All Locations External	5th Aug 12:00
Unavailable, Planned: Blackboard will be unavailable due to an upgrade of the service. Further Information
Blackboard Turnitin Collaborate Blackboard Mobile	4th Aug 16:15	All Locations	5th Aug 12:00
Unavailable, Planned: Blackboard will be unavailable due to an upgrade of the service Latest Update (31/07/19 12:42): This service notice has been resolved. Further Information
Student Email - readingLive	2nd Aug 13:00	All Locations	5th Aug 12:00
At Risk: We are currently experiencing an interruption to our student email service. We are working to resolve this as quickly as possible. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	2nd Aug 11:15	Halls of Residence St. George's	2nd Aug 14:18
Unavailable: We are experiencing an interruption to the Wi-Fi and Wired network in St Georges Elmhurst. We are working with our suppliers to resolve this as quickly as possible. Latest Update (02/08/19 14:18): This has now been resolved. Further Information
Microsoft Office 365	2nd Aug 09:30	All Locations	2nd Aug 13:00
At Risk: New licence settings are being applied to Office 365. There should be no impact, but if you find you are no longer able to access an account please contact the IT service Desk. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

Planned At Risk Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

Unavailable, Planned:

At Risk, Planned:

Unavailable, Planned:

Unavailable:

Latest Update (06/08/19 19:29):

At Risk:

Latest Update (09/08/19 09:28):

Unavailable, Planned:

Unavailable, Planned:

Latest Update (31/07/19 12:42):

At Risk:

Unavailable:

Latest Update (02/08/19 14:18):

At Risk:

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