IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
IT Service Desk	17th Mar 12:46	All Locations
At Risk, Planned: Status: Open Please be aware that our Service Desk are working exceptionally hard to support the requests from those who need to work from home. Our telephone lines are very busy, and we are working to answer these as quickly as possible. If your query is not urgent, please consider logging a ticket via our IT Self Service Portal: uor.topdesk.net For guidance on how to set up working from home, please see: www.reading.ac.uk Further Information
Core Infrastructure Services Wi-Fi Network	1st Jun 11:38	All Locations
Unavailable: Status: Open We are aware of an issue affecting Eduroam on campus and in our University Halls. We are investigating this as a priority, and will provide an update as soon as possible. Further Information
HR Systems Employee Self Service Online Approvals Portal	7th Jul 08:00	All Locations	7th Jul 15:00
Unavailable, Planned: Status: Open HR Systems iTrent, MSS and ESS will be unavailable on Tuesday 7th July from 08:00 for about 5 hours while IT perform anessential upgrade. Jobtrain will not be affected. For further details contact hrsystems@reading.ac.uk Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	7th Jul 18:00	Whiteknights Palmer Building	7th Jul 20:00
Planned At Risk Period: Status: Planned Network Services in the Palmer Building will be at risk of interruption due to essential maintenance. Further Information
RISIS RISIS Web SITS-Client Server Student Helpdesk (SID) RISIS StuTalk RISIS Unity	7th Jul 18:00	All Locations	7th Jul 19:30
Planned Unavailability Period: Status: Planned There will be outage to the RISIS web portal and Client in this maintenance window, in order for us to carry out urgent systems maintenance. We apologise for the inconvenience. Further Information
Other MERL DAMS	7th Jul 19:00	All Locations	8th Jul 14:30
Planned Unavailability Period: Status: Planned MERL Digital Asset Management (DAMS) system will be unavailable during these times while essential maintenance takes place: Tuesday 7th July between 19:00 to 21:00 Wednesday 8th July between 13:30 to 14:30 Further Information
Blackboard Collaborate	9th Jul 00:00	All Locations External	9th Jul 04:00
Planned At Risk Period: Status: Planned Blackboard will be performing scheduled infrastructure maintenance for Collaborate Ultra on Thursday, July 9, 2020. Details: "We will try to minimize downtime and do not plan on using these entire maintenance windows, however we will use these entire maintenance windows if necessary. Collaborate Ultra customers will experience intermittent availability during these maintenance windows." Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	14th Jul 14:00	Cedars	14th Jul 16:00
Planned At Risk Period: Status: Planned Network Services in the Cedars will be at risk of interruption due to essential maintenance. Further Information
Core Infrastructure Services VPN	14th Jul 19:00	All Locations	14th Jul 21:00
Planned Unavailability Period: Status: Planned The VPN will be unavailable due to essential maintenance. Pulse Secure might prompt to install an update the next time it is run. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	16th Jul 12:00	Whiteknights Meteorology	16th Jul 16:00
Planned At Risk Period: Status: Planned Network services in the Meteorology building will be at risk of interruptions due to essential maintenance. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	28th Jul 18:00	Whiteknights ICMA Centre	28th Jul 20:00
Planned At Risk Period: Status: Planned Network Services in the ICMA Centre will be at risk of interruption due to essential maintenance. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Blackboard Turnitin Collaborate Ally	4th Jul 08:00	All Locations	4th Jul 17:00
Unavailable, Planned: Blackboard Course Rollover will be taking place on Saturday, 4 July, 2020, in preparation for the 2020-21 academic year. Users will not be able to access the services between approximately: BST - 08:00 AM - 17:00 PM - UK Time MYT - 15:00 PM (04 July) - 04:00 AM (05 July) - Malaysian Time Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	2nd Jul 12:00	Whiteknights Students' Union	2nd Jul 17:00
Unavailable, Planned: Network services in the RUSU building will be unavailable due to essential maintenance. Further Information
Printing	30th Jun 18:00	Typography	30th Jun 21:00
Unavailable, Planned: Printing to Typography Xerox printers will be unavailable due to essential maintenance. Further Information
Printing	30th Jun 18:00	Typography	30th Jun 21:00
Unavailable, Planned: Printing to Typography Xerox printers will be unavailable due to essential maintenance. Latest Update (24/06/20 15:19): This service notice has been resolved. Further Information
Printing	30th Jun 18:00	Typography	30th Jun 21:00
Unavailable, Planned: Printing to Typography Xerox printers will be unavailable due to essential maintenance. Latest Update (24/06/20 15:19): This service notice has been resolved. Further Information
University Website SiteCore WebPages	30th Jun 16:00	All Locations	30th Jun 17:00
Unavailable, Planned: FTT, Computer Science, Typography, Art and architecture would be unavailable due to deployment release. C-2006-445 Latest Update (30/06/20 17:09): This service notice has been resolved. Further Information
Blackboard Ally	27th Jun 05:00	All Locations	27th Jun 09:00
Unavailable, Planned: Blackboard Ally Scheduled Maintenance Blackboard Ally will be unavailable due to Scheduled Maintenance by Blackboard. Blackboard Ally will be unavailable on Saturday 27 June from 05:00 - 09:00 BST. During the maintenance window, the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable and the Instructor Feedback and Alternative Formats will not be displayed within courses. Latest Update (27/06/20 09:03): Blackboard Ally maintenance has been completed by Blackboard. The Institutional Report, Configuration UI and Course Accessibility Report are now available and the Instructor Feedback and Alternative Formats will be displayed within courses. Further Information
Blackboard Ally	27th Jun 05:00	All Locations	27th Jun 09:00
Unavailable, Planned: Blackboard Ally will be unavailable due to database improvements. During the maintenance window, the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable and the Instructor Feedback and Alternative Formats will not be displayed within courses. Latest Update (17/06/20 11:17): Duplicate notice Further Information
Research Systems Research Storage	26th Jun 12:25	All Locations	29th Jun 09:24
At Risk: We are aware of an issue affecting the Windows shares under \\dfs.rdg.ac.uk\research\gold \\dfs.rdg.ac.uk\research\basic \\dfs.rdg.ac.uk\research-nfs\gold \\dfs.rdg.ac.uk\research-nfs\basic which may also be reported as shares from the server stor-nex-pool1 or stor-nex-basic On RACC and NX the directories under /storage/gold and /storage/basic are affected. This is being investigated as a priority and we'll provide any updates as soon as we have them. Latest Update (29/06/20 09:24): This service notice has been resolved. Further Information
HR Systems Employee Self Service Online Approvals Portal	25th Jun 19:00	All Locations	25th Jun 22:30
Unavailable, Planned: HR Systems iTrent, MSS and ESS will be disrupted from 19:00 on Thursday 25th June for up to 4 hours while essential maintenance takes place. For further details contact hrsystems@reading.ac.uk Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

At Risk, Planned:

Status: Open

Unavailable:

Status: Open

Unavailable, Planned:

Status: Open

Planned At Risk Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

Unavailable, Planned:

Unavailable, Planned:

Unavailable, Planned:

Unavailable, Planned:

Latest Update (24/06/20 15:19):

Unavailable, Planned:

Latest Update (24/06/20 15:19):

Unavailable, Planned:

Latest Update (30/06/20 17:09):

Unavailable, Planned:

Latest Update (27/06/20 09:03):

Unavailable, Planned:

Latest Update (17/06/20 11:17):

At Risk:

Latest Update (29/06/20 09:24):

Unavailable, Planned:

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