At Risk, Planned:

Status: Open

Please be aware that our Service Desk are working exceptionally hard to support the requests from those who need to work from home.

Our telephone lines are very busy, and we are working to answer these as quickly as possible. If your query is not urgent, please consider logging a ticket via our IT Self Service Portal: uor.topdesk.net

For guidance on how to set up working from home, please see: www.reading.ac.uk

Further Information

Planned Unavailability Period:

Status: Planned

The "Room Service" student accommodation system will be unavailable for planned maintenance between 08:00 and 17:00 on Thursday 4th June.
Further Information

Unavailable, Planned:

Any pages serving from sitecore 9.0.2 will briefly be unavailable during this window: FTT and Computer Science.

Typography on the other hand is transitioning from AE.

C-2005-280 and C-2005-279
Further Information

At Risk:

Turnitin is currently experiencing an unexpected service disruption.

During this time users accessing this service via the Blackboard may be encountering 500 errors.

turnitin.statuspage.io

Latest Update (19/05/20 10:58):

Resolved - This incident has now been resolved and normal service has resumed.

At Risk:

Please note we are investigating an issue affecting Wi-Fi (Eduroam) on Whiteknights Campus and in our Student Halls Accommodation.

We are looking into this as a highest priority and will provide an update as soon as possible.

Latest Update (22/05/20 11:23):

Closing, this is no longer considered at risk

At Risk:

We have had an issue this evening that has affected connectivity to the VPN, to the University's website, to our web-based systems and Eduroam for those in the University's Halls.

This was investigated at the highest priority and the issue has been resolved and these should be available again. We continue to consider the services as "At Risk" while we continue to investigate the cause and will update with any further information.

Latest Update (15/05/20 10:46):

This service notice has been resolved.

Unavailable, Planned:

HR Systems iTrent, MSS and ESS will be unavailable on Tuesday 12th May from 08:00 while IT perform an upgrade. Jobtrain will not be affected. For further details contact hrsystems@reading.ac.uk
Further Information

Unavailable:

password.reading.ac.uk is currently unavailable.

We recommend using Microsoft's password reset website as an alternative at this time:

- passwordreset.microsoftonline.com
- Alternatively their shortlink at aka.ms

Latest Update (27/04/20 12:51):

After restarting the service at 11:30, we have continued to monitor the service and have determined that the issue has been resolved. We still recommend using Microsoft's Password Reset website, as it has quicker propagation times for password resets. You can find Microsoft's Password Reset website at https://passwordreset.microsoftonline.com (or their shortlink at https://aka.ms/sspr)

At Risk:

Turnitin maintenance Wednesday 22 April
(Tuesday, 21 April 2020)
Turnitin require an emergency maintenance window on Wednesday April 22 2020
from 08:00 BST
to 13:00 BST

(go to tinyurl.com for local time)
During these times there may be an interruption to services, and you may have to retry your submissions, or wait until the maintenance is complete.
Follow turnitin.statuspage.io or @TurnitinStatus for updates.

Latest Update (22/04/20 08:10):

Turnitin maintenance cancelled by Turnitin. To be performed at a later date.

At Risk:

Turnitin have reported a Degraded Performance in the processing of submissions. This is not affecting uploading of submissions to the system this was reported on 05:50 April 20th.

Latest Update (20/04/20 07:44):

This service notice has been resolved.

Unavailable:

The Timetabling portal for Malaysia (CMISGo Malaysia) will be unavailable today.

Changes are being made to the login portal, you will now need to log in to the website in a similar way to you are used to for email access.

We apologise for the inconvenience.

Latest Update (15/04/20 16:05):

This service notice has been resolved.

Unavailable, Planned:

HR Systems iTrent , Manager Self Service and ESS will be unavailable for a period of up to 15 minutes from 17:00 on Wednesday 1st April for essential maintenance. Please contact
hrsystems@reading.ac.uk if you need further details.

Latest Update (01/04/20 17:29):

This service notice has been resolved.