IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
Dynamics (CRM) Other Prospect facing webforms	23rd May 11:10	All Locations
At Risk: Status: Open Several customer facing forms are currently not working as expected on the University webpages. Latest Update (23/05/18 11:14): Microsoft are investigating this, and a temporary fix is being implemented so that customers can still complete the form Further Information
Core Infrastructure Services Authentication Services Hosting Services Internet Access Network Drive VPN Wired Data Network	26th Jun 09:00	Greenlands	26th Jun 17:00
Planned Unavailability Period: Status: Planned Staff with a wired network connection will briefly lose network connectivity as they are transferred to a new network area, as part of the Cyber Essentials accreditation for Henley Business School. Eduroam will not be affected – we advise you work wirelessly via Eduroam where possible to avoid disruption. Further Information
University Website Blogs CMS Editor MySQL Database Server Search Facilities Personal Web Pages CMS managed pages at www.reading.ac.uk SiteCore Content Editor SiteCore WebPages	26th Jun 14:00	All Locations	26th Jun 20:00
Planned At Risk Period: Status: Planned During this time, some parts of the University Web Site (Discover, Essentials, me@reading applicant and me@reading student) are considered At Risk due to essential maintenance. Further Information
Core Infrastructure Services Wired Data Network Wi-Fi Network Hosting Services Network Drive Internet Access Authentication Services VPN	26th Jun 18:00	All Locations	26th Jun 21:00
Planned At Risk Period: Status: Planned Operating System Deployment, Application Deployment will be at risk during this period for essential maintenance. Software Updates to managed PC Labs and IT Staff PCs, and Mobile Device enrolment will also be at risk due to essential maintenance. Further Information
Skype for Business	28th Jun 16:00	All Locations	28th Jun 20:00
Planned At Risk Period: Status: Planned Skype for Business will be considered at risk during this time due to essential maintenance Further Information
Blackboard Turnitin	28th Jun 23:00	All Locations	29th Jun 05:00
Planned Unavailability Period: Status: Planned Blackboard will be carrying out Datacenter maintenance between 23:00 on Thursday 28 June and 05:00 on Friday 29 June. Blackboard will make every effort to minimize downtime during this maintenance window, but there may be intermittent availability during this time. Further Information
Blackboard Turnitin	30th Jun 08:00	All Locations	30th Jun 17:00
Planned Unavailability Period: Status: Planned Blackboard Course Rollover will be taking place on Saturday, 30 June, 2018. During this time Blackboard will be unavailable to users. Further Information
Blackboard Turnitin	10th Jul 16:00	All Locations	10th Jul 00:00
Planned Unavailability Period: Status: Planned Turnitin will be unavailable during this period for scheduled maintenance. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Unix Home Directories	22nd Jun 19:30	All Locations	22nd Jun 21:30
At Risk, Planned: Unix home directories will be at risk whilst maintenance is carried out to the file servers. Further Information
Core Infrastructure Services Authentication Services Hosting Services Internet Access Network Drive VPN Wired Data Network	21st Jun 18:00	All Locations	21st Jun 19:00
At Risk, Planned: Operating System Deployment, Application Deployment will be at risk during this period for essential maintenance. Software Updates to managed PC Labs and IT Staff PCs, and Mobile Device enrolment will also be at risk due to essential maintenance. Further Information
Dynamics (CRM)	21st Jun 17:00	All Locations	21st Jun 19:30
At Risk, Planned: During this time, BST Dynamics 365 is considered at risk due to essential maintenance. Further Information
Core Infrastructure Services Wired Data Network	21st Jun 11:50	Whiteknights Edith Morley (HumSS)	22nd Jun 16:33
At Risk: We are experiencing some network issues in the Edith Morley Building (HumSS) around G24 (Café Area). This may affect accessing printing, fileshares, and incoming and outgoing emails. A fix will be implemented at 6pm which should improve network speeds. If you experience poor network speeds in this area, please try switching off and back on your PC which may fix the issue. Latest Update (22/06/18 16:33): This service notice has been resolved. Further Information
HBS Teleform Service	21st Jun 09:00	Greenlands	21st Jun 18:00
At Risk, Planned: Teleform will be upgraded on Thursday the 21 June. There will be no impact to clients until the time to upgrade. If you are a user of Teleform you will be contacted individually. Further Information
Timetabling Student ITS Portal Staff Portal	19th Jun 18:00	All Locations	19th Jun 20:00
Unavailable, Planned: Timetabling Systems will be briefly unavailable during this period, in order to undertake essential maintenance. Apologies for any inconvenience caused. Further Information
Core Infrastructure Services Authentication Services Hosting Services Internet Access Network Drive VPN Wired Data Network	19th Jun 11:00	Whiteknights Henley Business School	20th Jun 13:11
Unavailable, Planned: Staff with a wired network connection will briefly lose network connectivity as they are transferred to a new network area, as part of the Cyber Essentials accreditation for Henley Business School. Eduroam will not be affected – we advise you work wirelessly via Eduroam where possible to avoid disruption. Latest Update (20/06/18 13:11): This service notice has been resolved. Further Information
HR Systems Employee Self Service Online Approvals Portal	14th Jun 17:30	All Locations	14th Jun 18:00
Unavailable, Planned: HR Systems will be briefly unavailable during this period to undertake essential maintenance. Apologies for any inconvenience caused. Further Information
Core Infrastructure Services Hosting Services NX Linux Desktop	14th Jun 15:30	All Locations	14th Jun 15:45
At Risk: The NX nodes are being rebooted to restore full service, and the system may be at risk during this period. Latest Update (14/06/18 16:00): This service notice has been resolved. Further Information
Research Systems Research Storage	14th Jun 12:05	Whiteknights	14th Jun 13:16
Unavailable: We have noticed an issue with accessing Unix home directories from Windows this morning. We are working to resolve this urgently, and will restore services as soon as possible. Latest Update (14/06/18 13:16): Full service has now been restored. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

At Risk:

Status: Open

Latest Update (23/05/18 11:14):

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

At Risk, Planned:

At Risk, Planned:

At Risk, Planned:

At Risk:

Latest Update (22/06/18 16:33):

At Risk, Planned:

Unavailable, Planned:

Unavailable, Planned:

Latest Update (20/06/18 13:11):

Unavailable, Planned:

At Risk:

Latest Update (14/06/18 16:00):

Unavailable:

Latest Update (14/06/18 13:16):

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