IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
UoR-Setup Wi-Fi service	26th Apr 09:59	Greenlands
Unavailable: Status: Open Please note we are currently experiencing an issue affecting the UoR-Setup service at Henley Business School Greenlands campus. This is not affecting the Wi-Fi Guest service, and wifi.reading.ac.uk can be accessed via this. Further Information
All Network	12th Jun 08:00	All Locations
At Risk: Status: Open Due to an issue during routine maintenance yesterday evening, we experienced a network outage across campus affecting multiple systems and services. All services are now available again, but we continue to consider the network as at risk. Many thanks for your ongoing patience whilst we work with our supplier to monitor and resolve this. More detail is available from the IT Services Blog Latest Update (12/06/19 16:48): We have continued to monitor this today, and service has been restored. Ongoing work continues to take place to identify and resolve the root cause of the outage. Please contact the Service Desk at the earliest opportunity if you have any further issues. Further Information
Core Infrastructure Services	18th Jun 18:00	All Locations	18th Jun 21:00
Planned Unavailability Period: Status: Planned Operating System Deployment, Application Deployment, Software Updates to Managed PC labs, IT Staff PCs and Servers and In-Place Upgrades will be at risk during maintenance. Users will be unable to start the Windows 10 In-Place upgrade from 13:00 on Tuesday to mitigate failure. Further Information
sites.reading.ac.uk; blogs.reading.ac.uk	19th Jun 17:00	All Locations	19th Jun 19:00
Planned At Risk Period: Status: Planned Updates are being carried out on sites associated with sites.reading.ac.uk and blogs.reading.ac.uk on during this time. If you are using these sites around that time, you may see a maintenance message. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	3rd Jul 23:00	Halls of Residence MacKinder	3rd Jul 04:00
Planned Unavailability Period: Status: Planned Our Halls network suppliers will be performing essential planned maintenance during this time. We have been advised to expect a downtime of approximately 7 hours. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
RISIS RISIS Web	17th Jun 12:51	All Locations	17th Jun 13:32
Unavailable: Staff may currently be unable to login to the RISIS portal. This is currently being investigated. Latest Update (17/06/19 13:33): This service notice has been resolved. Further Information
Financial Systems Agresso Agresso Remote Access to Kinetics	17th Jun 11:40	All Locations	17th Jun 11:50
Unavailable, Planned: FINRA Remote App server which hosts the remote Agresso and Kinetics clients, will have a brief outage after 11:20 today for urgent maintenance Latest Update (17/06/19 12:11): This service notice has been resolved. Further Information
Printing	17th Jun 11:10	All Locations	17th Jun 11:50
Unavailable: We are currently experiencing an interruption to the printing service for students. We are working to resolve this as quickly as possible. Latest Update (17/06/19 11:50): This has now been resolved and printing for students has been restored. Further Information
Financial Systems Agresso Kinetix	14th Jun 12:15	All Locations	14th Jun 12:32
Unavailable, Planned: Financial Remote Application (Finra) will be unavailable for a brief period from 12:15 today for essential maintenance Latest Update (14/06/19 12:33): This service notice has been resolved. Further Information
HR Trent document storage (Comino)	13th Jun 08:00	All Locations	13th Jun 08:15
Unavailable, Planned: HR Trent document storage (Comino) will be unavailable for a short period while essential maintenance is carried out during this time. Latest Update (13/06/19 08:14): This service notice has been resolved. Further Information
T-Scan temperature monitoring service	12th Jun 14:00	All Locations	12th Jun 16:00
Unavailable, Planned: Please note that the T-Scan temperature monitoring service will be unavailable on during this time for essential maintenance. Arrangements will be made for manual monitoring in the interim. Further Information
Core Infrastructure Services VPN	12th Jun 08:00	All Locations External	12th Jun 09:24
At Risk: We are currently experiencing some VPN issues. We are investigating this as a priority and will provide an update as soon as possible. Latest Update (12/06/19 09:24): The issue affecting the VPN has been resolved. We continue to monitor the network. Further Information
University Website Blogs CMS Editor MySQL Database Server Search Facilities Personal Web Pages CMS managed pages at www.reading.ac.uk SiteCore Content Editor SiteCore WebPages	11th Jun 18:00	All Locations	11th Jun 20:00
At Risk, Planned: Web services will be at risk of brief interruptions due to essential maintenance. Further Information
Financial Systems Agresso	11th Jun 16:00	All Locations	11th Jun 16:20
Unavailable, Planned: Financial Remote Application (Finra) will be unavailable for a brief period from 16:00 today for essential maintenance Further Information
University Website	10th Jun 15:46	All Locations	10th Jun 15:54
Unavailable: Please note the University websites are currently unavailable. We are investigating this as a priority and will provide an update as soon as possible. Latest Update (10/06/19 15:54): We have implemented a fix to restore the web pages and these should now be available again. If you encounter any further issues, please do not hesitate to contact the IT Service Desk. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

Unavailable:

Status: Open

At Risk:

Status: Open

Latest Update (12/06/19 16:48):

Planned Unavailability Period:

Status: Planned

Planned At Risk Period:

Status: Planned

Planned Unavailability Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

Unavailable:

Latest Update (17/06/19 13:33):

Unavailable, Planned:

Latest Update (17/06/19 12:11):

Unavailable:

Latest Update (17/06/19 11:50):

Unavailable, Planned:

Latest Update (14/06/19 12:33):

Unavailable, Planned:

Latest Update (13/06/19 08:14):

Unavailable, Planned:

At Risk:

Latest Update (12/06/19 09:24):

At Risk, Planned:

Unavailable, Planned:

Unavailable:

Latest Update (10/06/19 15:54):

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