IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
me@reading student	10th Jan 16:36	All Locations
Unavailable: Status: Open There is currently an issue with me@reading student where users see an error message when trying to access the 'inbox' or 'timetable'. Whilst the issue is being diagnosed and fixed users can access their inbox by going direct to Office365 (portal.office365.com). This also give access to the calendar. Timetables can be seen at timetable.reading.ac.uk Further Information
Apps Anywhere	28th Jan 11:44	All Locations
Unavailable: Status: Open Please note we are currently experiencing an issue with AppsAnywhere; an error stating "application is no longer authorised and will terminate", the app then closes within minutes of this message. We are currently working with our supplier to resolve this. Latest Update (11/02/20 11:51): Work is being undertaken this evening to resolve the issue: Planned maintenance is being carried out on Appsanywhere.reading.ac.uk on the 11th February 2020 from 6pm onwards. Service could be interrupted during this time. If so please log out and wait 30 min before trying again. Further Information
Financial Systems Agresso RISIS SITS-Client Server Other Link from RISIS to UPP Accommodation	25th Feb 18:00	All Locations
Planned Unavailability Period: Status: Planned From 18:00 on Tuesday 25th Feb there will be a 20 minute period of disruption for essential maintenance which will impact Agresso and SITS clients, rreps.reading.ac.uk website, RISIS Module selection and access to the UPP Room Service Accommodation website from RISIS Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Other SportsPark website	19th Feb 18:00	All Locations	19th Feb 18:10
Unavailable, Planned: The SportsPark website, www.sport.reading.ac.uk, will be unavailable for a brief period at 18:00 on Wednesday 19th Feb for essential maintenance. Latest Update (21/02/20 08:17): This service notice has been resolved. Further Information
EDMS Sharepoint Web service	13th Feb 18:00	All Locations	14th Feb 10:14
Unavailable, Planned: EDMS web site will be disrupted several times between 18:00 to 22:00 on Thursday 13th Feb and again between 08:00 to 10:00 on Friday 14th Feb for essential maintenance Latest Update (14/02/20 10:14): This service notice has been resolved. Further Information
Apps Anywhere	11th Feb 18:00	All Locations	11th Feb 22:00
At Risk, Planned: Planned maintenance is being carried out on Appsanywhere.reading.ac.uk during this time. Service could be interrupted during this time. If so please log out and wait 30 min before trying again. Further Information
HR Systems Employee Self Service Online Approvals Portal	11th Feb 08:00	All Locations	11th Feb 13:33
Unavailable, Planned: HR Systems iTrent, MSS and ESS will be unavailable between the above times while we perform an essential upgrade. Jobtrain will not be affected. For further details, please contact hrsystems@reading.ac.uk Latest Update (11/02/20 13:33): This service notice has been resolved. Further Information
Core Infrastructure Services Wired Data Network	6th Feb 03:00	Halls of Residence	6th Feb 07:00
At Risk, Planned: Our suppliers, Glide, will be carrying out planned maintenance during this time. This is not expected to cause an outage, but the wired network will be considered at risk during this time. Further Information
Microsoft Teams	3rd Feb 14:43	All Locations	3rd Feb 16:30
At Risk: There is a current unplanned outage to Microsoft Teams, potentially affecting all users. We are monitoring Microsoft's support updates - they are aware of the issue and working on a resolution. Latest Update (04/02/20 09:08): Microsoft have now restored service. Further Information
Blackboard Turnitin Collaborate	31st Jan 15:17	All Locations	31st Jan 17:08
At Risk: We've seen what looks like brief interruptions in the Blackboard Service, we're talking to our supplier and are monitoring the service. Latest Update (31/01/20 17:08): Resolved: no further interruptions noticed. Further Information
Core Infrastructure Services Wired Data Network	30th Jan 04:00	Halls of Residence	30th Jan 05:00
At Risk, Planned: Our supplier, Glide, will be carrying out planned maintenance during this time. We do not expect there to be any outage, but the wired network may be at risk. Further Information
Dynamics 365 (CRM)	28th Jan 17:00	All Locations	28th Jan 21:00
Unavailable, Planned: Dynamics CRM will have a brief outage on the evening of 28th January, between 17:00 and 21:00 GMT. Further Information
Apps Anywhere	28th Jan 11:44	All Locations	28th Jan 11:46
Unavailable: Please note we are currently experiencing an issue with AppsAnywhere; an error stating "application is no longer authorised and will terminate", the app then closes within minutes of this message. We are currently working with our supplier to resolve this. Latest Update (28/01/20 11:46): This service notice has been resolved. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

Unavailable:

Status: Open

Unavailable:

Status: Open

Latest Update (11/02/20 11:51):

Planned Unavailability Period:

Status: Planned

Additional Information:

Previous 10 Closed Service Notices:

Unavailable, Planned:

Latest Update (21/02/20 08:17):

Unavailable, Planned:

Latest Update (14/02/20 10:14):

At Risk, Planned:

Unavailable, Planned:

Latest Update (11/02/20 13:33):

At Risk, Planned:

At Risk:

Latest Update (04/02/20 09:08):

At Risk:

Latest Update (31/01/20 17:08):

At Risk, Planned:

Unavailable, Planned:

Unavailable:

Latest Update (28/01/20 11:46):

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