IT System Notices - University of Reading

Systems Status Information

Current Service Notices:

Affected Service(s)	Open	Affected Location(s)	Estimated Completion/Fix
Other	30th Aug 13:21	All Locations
At Risk: Status: Open Meteorology Department's glusterfs storage cluster is in degraded state and at risk of data loss. Further Information
Other	30th Aug 13:27	All Locations External
At Risk: Status: Open Meteorology Department's compute cluster is fully available now. Marked as at-risk due to the ongoing maintenance. Further Information
University Website SiteCore WebPages	19th Sep 14:00	All Locations
At Risk: Status: Open We are currently experiencing an interruption to the me@reading student web pages. We are working to resolve this as quickly as possible. Latest Update (24/09/17 22:11): The me@reading student webpages are now available again. We will continue to monitor the situation over the next few days. Apologies for any inconvenience caused. Further Information

Key:

At Risk

Unavailable

Planned Maintenance
Note: All notices are listed as per the UK Timezone.

Additional Information:

Certain services have specific times set aside for important maintenance.

Standard ITS systems	Tuesday 18:00 onwards
JANET (Internet access)	Tuesday 07:00 - 09:00
readingConnect	Tuesday 10:00 - 12:00

Urgent maintenance can take place at anytime, but is managed by a process of Change Control.

Previous 10 Closed Service Notices:

Affected Service(s)	Open	Affected Location(s)	Closed
Campus Card Services Printing	25th Sep 15:00	All Locations	25th Sep 15:30
At Risk, Planned: There may be brief outage to the campus card system affecting card top-ups and printing while urgent systems maintenance takes place. Further Information
Core Infrastructure Services Internet Access	20th Sep 11:28	Malaysia	20th Sep 13:30
At Risk: Malaysia Internet access unavailable or intermittent due to issues with Telekom Malaysia network. Latest Update (20/09/17 14:07): We have manipulated internet traffic to use our alternative ISP at malaysia and the service is back. We'll continue to monitor and close once TK has resolved all issues. Further Information
Dynamics (CRM)	19th Sep 17:00	All Locations	19th Sep 22:00
At Risk, Planned: A number of web forms (Enquiry, Open Day, Campus Tour, Prospectus Download) are at risk of a brief interruption to service between 17:00-22:00 BST on 19th September 2017 due to maintenance. Further Information
Staff Email Email Delivery	19th Sep 08:29	All Locations	25th Sep 15:09
At Risk: Some staff are experiencing a degradation to the email service. We are working to resolve this as quickly as possible. Latest Update (25/09/17 15:09): This service notice has been resolved. Further Information
Other	18th Sep 12:30	All Locations	18th Sep 12:40
Unavailable: We are currently experiencing problems with the IT Service Desk phone system. We are still able receive tickets via email and the IT Self-Service portal. Please see www.reading.ac.uk/it for details. Latest Update (18/09/17 12:44): The phone system has now been restored. Further Information
Core Infrastructure Services Wi-Fi Network	18th Sep 09:30	Whiteknights Students' Union	18th Sep 10:15
Unavailable: We are currently experiencing an interruption to data network in the RUSU and Nursery buildings. We are working to resolve this as quickly as possible. Latest Update (18/09/17 10:14): Only BMS, CCTV and EPOS had been affected actually. Wi-Fi was not affected. This has now been resolved. Further Information
Timetabling Student ITS Portal Staff Portal	15th Sep 11:00	Greenlands Halls Farm (CEDAR) Halls of Residence London Road Whiteknights Worton Grange	15th Sep 14:00
Unavailable, Planned: The CMISGo Timetabling system will be offline from 11:00 - 14:00 on Friday 15th September for required maintenance. Further Information
Financial Systems Student Webpay	15th Sep 09:30	All Locations External	15th Sep 10:00
Unavailable, Planned: Adelante web payments will be briefly unavailable for urgent systems maintenance, please try again shortly. Further Information
Other	12th Sep 18:00	All Locations External	12th Sep 18:30
Unavailable, Planned: Due to essential maintenance, the WebVPN service will be unavailable between 18:00 and 18:30. Further Information
Core Infrastructure Services Wi-Fi Network Wired Data Network	12th Sep 11:15	Whiteknights Blackhorse House Cedars and Park House Students' Union	15th Sep 17:00
Unavailable: The data network in these buildings is currently unavailable: RUSU Nursery Cedar Hotel Eat@Square SCR This appears to be a fault caused by building works, but we are investigating. Latest Update (15/09/17 14:55): The network has been restored in all locations. Further Information

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University Of Reading

IT Services Information Systems Status

Internal, open access

Systems Status Information

Current Service Notices:

At Risk:

Status: Open

At Risk:

Status: Open

At Risk:

Status: Open

Latest Update (24/09/17 22:11):

Additional Information:

Previous 10 Closed Service Notices:

At Risk, Planned:

At Risk:

Latest Update (20/09/17 14:07):

At Risk, Planned:

At Risk:

Latest Update (25/09/17 15:09):

Unavailable:

Latest Update (18/09/17 12:44):

Unavailable:

Latest Update (18/09/17 10:14):

Unavailable, Planned:

Unavailable, Planned:

Unavailable, Planned:

Unavailable:

Latest Update (15/09/17 14:55):

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