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Systems Status Information

Unavailable #1199

Notice Status: Closed

Summary

We have an issue with the IT Self Service portal this morning - it is affecting Operator logins in as much as it will allow you in but when you try to raise a ticket it is only showing a very small selection of individuals.

It is also not allowing any logins at all if you select 'Use Self Service portal' and shows the attached error message "Invalid Login" - Major created: I-1810-2758

Scheduled Start Time

09/10/2018 08:12:00

Estimated Completion Time

09/10/2018 10:00:00

Notice Updates

09/10/18 10:00

Resolved, this service is accessible again.

Created:

09/10/2018 08:14:22

Services Affected

  • IT Service Desk
    • Self Service Portal (TOPdesk)

Affected Locations

  • All Locations
  • External

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